Your Account

Help and FAQ

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This page will help you find the answers to your questions.

Q. What happens if the product I buy does not fit?


A. We make best practice to give correct sizing information by individual product at time of purchase to reduce the requirement for return or exchange. Although if these circumstances arise, please notify us immediately to reserve garment for exchange or otherwise return the original garment in its original condition for exchange or refund.



Q. What if the product if faulty?


A. All products are inspected before despatched although should a product be faulty, you should let us know within 7 days of receipt, as we will happily refund or exchange the item after a satisfactory inspection of the returned goods.



Q. Can I cancel an order if it is no longer required?


A. Yes. If the product has not been shipped, simply telephone us in the first instance and then send a confirmation email. We will cancel the order (or part thereof) with no charge to you with all moneys being refunded in full. If however the goods have left the warehouse, then you may still cancel the order up to 7 calendar days from receipt of goods. So long as they are returned (at your own cost) and we are informed within 7 days, we will happily refund the cost of the goods, excluding shipping.



Q. The product I ordered is now reduced. Can you refund me the difference?


A. Unfortunately, We cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.



Q. Do I have to pay for return postage?


A. If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility as are the goods until they reach ourselves.



Q. Which courier company do you use?


A. We use Royal Mail, Parcelforce for all deliveries within the UK.



Q. What happens if delivery address is different too card holders address?


A. We can only deliver goods too the address on the card holders account. This is due to fraud protection. If a order is placed with incorrect delivery details, an email will be sent out informing you of this and goods (order) will be sent to the Card Holders address.